Affordable Remy Indian hair. 100% Virgin Quality.

www.remyhairtoday.com

Shipping and Return Policy

Order Processing

        Orders placed Monday through Friday will be processed within 1-2 business days. Orders placed Saturday and Sunday will be processed on the following Monday. In stock items are shipped within 1-2 business days upon receipt of payment. Please let us know if you have an emergency and we will try to accommodate your needs. We ask for this time to prepare you hair properly for shipment. This allows you have to arrive to you in the best of conditions.

Online Shopping Cart

        We DO NOT have an online shopping cart. All orders are processed through e-mail. We have a lot of clients that purchase just days before their appointments and so we would not want anyone to purchase hair that is out of stock. This is why we do not have an online shopping cart. We would not want someone to purchase hair for an emergency only to find out it is not available at that time. To place an order you simply e-mail us with what you are looking for and what shipping option you would like. We can then issue an invoice to you.

        We actually do our orders through e-mail invoicing. We send you an link to the online invoice. You can then use Paypal, or click the "do not have a Paypal account" button to make a secure credit card or echeck payment.   You do not have to sign up for an account to do this.   It is a safe and secure way to make a payment.

Shipping Options (includes Insurance)

Priority Shipping ( US Only)

$9.00 (2-6 Business days) for 12 ounces or less.
$13.00 for over 12 ounces.

Express Overnight Shipping ( US Only)

$25.00 (1-2 days, overnight to most locations) for 12 ounces or less.

Orders over 12 ounces, package will be charged by weight plus handling plus insurance.

FEDEX or UPS

Shipping Service	Cost of Service ($)	Details
Express Saver	25.00	Estimated 2-3 day delivery depending on location
Standard Overnite	50.00	Overnite by 5PM the next day
Priority Overnite	70.00	Overnite by 10:30AM or Noon depending on location
First Overnite	90.00	Overnite by 8AM, ships same day as ordered if placed by Noon. Not available on Saturdays.

***All overnight services for Saturday delivery carry a $10.00 special service charge.

International shipping

Global Express= $40.00 (3-5 business days, please keep in mind that we have no control over any customs or duties that your country might apply to the package) this is up to 1 pound. Add $5.00 for each additional pound.

Global Priority = $25.00 (6-10 business days, please keep in mind that we have no control over any customs or duties that your country might apply to the package). This is up to 1 pound. Add $5.00 for each addition pound.

International UPS or FedEx, the cost varies depending on your location. Please email us your address so we can provide you with an accurate total. We are not responsible for any customs fees you might have.

Due to the nature of the product, we can not do returns or refunds on hair. This is a common practice with beauty supply stores. However, We will try to work with you. So please ask all questions before hand. This is a raw virgin hair product. This hair has never been processed with any type of chemicals. So Please be sure of your purchase prior to completing your order because ALL SALES ARE FINAL and are not subject to return or exchange, unless you received an incorrect item. If you have questions on your order please contact me.

We do try hard to work with our clients at all times. So in the case of an issue please contact me as quickly as possible. We will work hard towards an agreeable end or exchange. A store credit will be issued in place of refund.

Notice

Federal law prohibits the return of human hair products that have been used and that includes "trying them on". We will not accept any merchandise used or altered (brushed, combed, picked, cut, or washed) in any way.

We adhere to these strict policies with respect to hair returns. As a necessary health precaution, the items must be returned in the original and resalable condition. We will not accept any merchandise used or altered (brushed, combed, picked, cut, or washed) in any way. Netting and tags must be attached in the original box or bags. Threads on the top of extension hair have to be placed in original condition. Packing should not be marked, taped or attached by anything.

Cancellation Policy

Orders cannot be cancelled once your order has been placed. If your shipment is returned to us due to a bad address, refused upon delivery, or unclaimed after placing your order; there will be a 50% cancellation fee charged. Shipping and handling charges are non refundable. The balance will be refunded to your credit card.

No Unsuitable Returns Accepted

All merchandise not meeting the above criteria will be refused or returned to the customer at customer's own expense. If merchandise unsuitable for restocking is sent to us, it will be held for 7 days pending the customers payment of shipping charges to have it returned to them. If the customer does not pay to reship the item (s) they will be discarded. No credit will be issued for any merchandise that cannot be restocked.

Unclaimed Packages

All packages that are unclaimed and returned by the post office will not be refunded. However, a store credit will be issued for the amount minus the shipping/handling cost. Shipping and handling charges are nonrefundable. Special services such as double sealing or texturizing are nonrefundable.

Lost Items

If merchandise is lost in transit, it will be replaced only after the shipment has been traced. Upon notification by the carrier of non-delivery, a claim will be filed and the merchandise will be replaced or a credit will be applied. Please help work with us on this issue. The USPS does make mistakes as their employees are human. We have no control over what happens with the post, but we will work hard to get the problem taken care of.

Incorrect Item

If you receive an incorrect item and it is unused and still in it's original condition, you must make an exchange request by email within 5 days from the date you receive your order. For approved returned items, a replacement item (the same item) will be shipped in exchange.

If you claim is authorized you will be issued an RA# (return authorization number). This number must be written on the outside of the package you are returning, otherwise, your exchange will be refused. Please return to the address provided.

Privacy Shipping

Please let us know if you have any wishes for your shipping. We have several clients that wish their purchases to remain unknown. We ship packages in the appropriate packages for that shipping option. (ex. Express shipped in express envelope or package, priority is shipping in priority boxes.) As we have a lot of clients who do not want their packages labeled, we send them as plain as they can be.